7-Day Money-Back Guarantee
Not satisfied with SmartIPTV? Get a full refund within 7 days of purchase. No questions asked.
Refund Eligibility
We offer a 7-day money-back guarantee on all subscription plans. To be eligible for a refund, you must meet the following conditions:
- Refund request must be submitted within 7 days of your original purchase date
- Your account must be in good standing (no policy violations)
- You have not previously received a refund from SmartIPTV
- The refund request is for a subscription purchased directly from SmartIPTV
Note: After the 7-day period, refunds are generally not available. However, we evaluate each case individually.
Non-Eligible Situations
Refunds will not be issued in the following cases:
- Refund requests submitted after 7 days from the purchase date
- Issues related to your internet speed or device compatibility
- Change of mind after the 7-day period
- Partial usage of subscription period (only full refunds are offered)
- Purchases made through third-party resellers
- Violation of our Terms of Service
Refund Process
To request a refund, please follow these steps:
- Step 1: Fill out the refund request form below
- Step 2: Our support team will review your request within 24-48 hours
- Step 3: If approved, your refund will be processed within 5-10 business days
- Step 4: You will receive a confirmation email once the refund is complete
Processing Time: Refunds are typically processed within 5-10 business days depending on your payment provider.
Refund Payment Methods
Refunds are issued to the original payment method used for the purchase:
- PayPal: Refunded directly to your PayPal account
- Credit/Debit Card: Refunded to your card (may take 5-10 business days)
- Cryptocurrency: Refunded in the same cryptocurrency (exchange rate fluctuations apply)
- Bank Transfer: Refunded to your bank account
Need Help?
Before requesting a refund, please contact our support team for assistance. Many issues can be resolved quickly.